Terms of Use

Effective as of April 9, 2026

PREAMBLE

These Terms of Use (hereinafter "ToU") constitute a legally binding agreement between any natural or legal person (hereinafter "the User") accessing the website veya.studio(hereinafter "the Site") and/or using the services offered by Veya Studio (hereinafter "the Provider"), a micro-enterprise registered under SIRET number 832 503 395 00044, headquartered in Paris, France.

These ToU exclusively govern access to and use of the Site and its features. The conditions for the provision of paid services are governed by the Terms of Sale which supplement these ToU.

VDD Content publish application

These Terms of Service apply to "VDD Content publish", an internal application operated by Veya Studio on behalf of Vins de Dagne.

VDD Content publish integrates with TikTok's Login Kit and Content Posting API to allow authorized Vins de Dagne staff to publish content to and retrieve analytics from the Vins de Dagne TikTok account.

By authorizing the application, the user agrees to TikTok's own Terms of Service and Privacy Policy in addition to these terms.

Access is restricted to authorized Vins de Dagne personnel. Unauthorized use is prohibited.

Article 1 — Definitions

For the purposes of these ToU, the following terms have the meanings set forth below:

"AI Brain": refers to the intelligent conversational assistant developed by the Provider, trained on the Client's expert knowledge and accessible via messaging channels (WhatsApp, etc.).
"Client": refers to any natural or legal person who has subscribed to one or more of the Provider's paid services.
"User Content": refers to all data, documents, texts, files, business knowledge, and other information transmitted by the User or Client to the Provider in connection with the use of the Service.
"Personal Data": refers to any information relating to an identified or identifiable natural person within the meaning of Article 4 of the GDPR.
"Service": refers to all services offered by the Provider, including but not limited to the AI Brain, automation workflows, consulting, and artificial intelligence support.
"User": refers to any natural or legal person accessing the Site, whether a Client or a visitor.
"End User": refers to any person interacting with an AI Brain deployed on behalf of a Client.

Article 2 — Purpose and acceptance

The purpose of these ToU is to define the conditions for accessing and using the Site and associated services. Accessing the Site and using its features constitutes full, complete, and unreserved acceptance of these ToU. If the User does not accept these ToU, they must immediately cease all use of the Site.

The Provider reserves the right to modify these ToU at any time. The applicable ToU are those in effect at the date of access to the Site. Any substantial modification will be notified to registered Users by email at least fifteen (15) days before it takes effect.

Article 3 — Description of services

The Provider offers the following services:

AI Brain — Design, development, and deployment of an intelligent conversational assistant, trained on the Client's expert knowledge (documents, FAQs, methodologies, publications), accessible via WhatsApp and other messaging channels, integrating natural language processing and vector search technologies.
AI Automation — Design, development, and production deployment of automated workflows integrating artificial intelligence, designed to optimize the business processes of consulting firms and professional services companies.
Consulting and support — Strategic audit, recommendations, training, and support in the deployment of artificial intelligence solutions.
Social media content publishing — Development and operation of third-party applications enabling automated content publishing on social media platforms on behalf of Clients. This service includes the "VDD Content publish" application, an integration using the TikTok Content Posting API for the scheduled publishing of video and image content on TikTok. The User authorizes Veya Studio to publish content on their TikTok account within the limits defined by the contract and the authorizations granted through the TikTok authentication process (OAuth).

The specific characteristics of each service, its terms of delivery, and its price are defined in the Terms of Sale and, where applicable, in an individual quote or contract signed between the parties.

Article 4 — Access to the Site and Service

4.1. Availability

The Provider endeavors to keep the Site accessible 24 hours a day, 7 days a week, without this constituting a guarantee of results. Access may be temporarily interrupted for maintenance, updates, technical migration, or in cases of force majeure, without such interruptions giving rise to any compensation.

4.2. Access conditions

Access to the Site is free. Access to certain services requires the creation of a user account and/or subscription to a paid offer in accordance with the Terms of Sale.

Article 5 — Account creation

5.1. Registration

Users wishing to access reserved services must create an account by providing accurate, complete, and up-to-date information. The User undertakes to maintain the truthfulness of this information and to update it without delay in the event of any change.

5.2. Account security

The User is solely responsible for preserving the confidentiality of their login credentials (username and password). Any connection or action performed from the User's account is deemed to have been performed by the User. The User undertakes to immediately inform the Provider of any unauthorized use of their account at [email protected].

5.3. Suspension and deletion

The Provider reserves the right to suspend or delete, without notice or compensation, any account that is the subject of use contrary to these ToU, an attempt at unauthorized access, fraudulent or abusive use of the Service, or a violation of applicable laws and regulations. Such suspension or deletion is without prejudice to the Provider's right to pursue the User for compensation for any damage suffered.

Article 6 — User obligations

The User expressly undertakes to:

Use the Site and the Service in accordance with their intended purpose, these ToU, the Terms of Sale where applicable, and all applicable laws and regulations.
Not use the Service for unlawful, fraudulent, malicious purposes or purposes that infringe on the rights of third parties (intellectual property, privacy, honor, reputation).
Not attempt to circumvent, disable, or interfere with the security, authentication, or access control measures implemented by the Provider.
Not engage in systematic extraction or scraping of the Site's content or the responses generated by the AI Brain.
Not use the responses, content, or data generated by the Service to train, fine-tune, or develop competing or third-party artificial intelligence models.
Not transmit through the Service any unlawful, defamatory, insulting, discriminatory, obscene, threatening content, or content contrary to public order and good morals.
Not impersonate a third party or pretend to be a representative of the Provider.
Not introduce viruses, malware, trojan horses, or any harmful code into the Service.
Not resell, sublicense, redistribute, or make the Service or any part of the Service available to third parties without the prior written authorization of the Provider.
Not submit to the Service sensitive personal data within the meaning of Article 9 of the GDPR (health data, political opinions, religious beliefs, biometric data, sexual orientation) without the prior written agreement of the Provider and the implementation of appropriate safeguards.

Article 7 — Artificial intelligence — Warnings and limitations

IMPORTANT WARNING:Veya Studio's services integrate generative artificial intelligence technologies whose results are neither guaranteed nor infallible.

7.1. Nature of generated content

The User expressly acknowledges and accepts that the responses, content, analyses, and recommendations generated by artificial intelligence within the Service are provided for informational purposes onlyand do not in any way constitute professional advice (legal, medical, financial, accounting, tax, or otherwise). Artificial intelligence may produce inaccurate, incomplete, outdated, biased, or inappropriate results for the User's context.

7.2. Verification obligation

The User undertakes to independently verify any critical information before using it. It is the User's responsibility to determine whether the generated content is suitable for their needs and complies with the regulations applicable to their business.

7.3. No warranty

The Provider does not guarantee the continuous availability, accuracy, reliability, relevance, or completeness of the responses generated by the AI. The Provider shall not be held liable for decisions made or actions taken by the User or third parties based on the generated content.

7.4. Updates

The Provider continuously improves its models and algorithms. The User accepts that such improvements may result in changes to the behavior, style, quality, or nature of the AI's responses, without this constituting a substantial modification of the Service.

Article 8 — Intellectual property

8.1. Provider's rights

All elements composing the Site and the Service — including but not limited to texts, software, source code, interfaces, designs, trademarks, logos, databases, workflows, prompts, technical architectures, and methodologies — are the exclusive property of the Provider or are licensed to it. These elements are protected by intellectual property law.

Any reproduction, representation, adaptation, translation, extraction, or reuse, in whole or in part, by any means whatsoever, is strictly prohibited without the prior written authorization of the Provider.

8.2. Rights to User Content

The User retains all intellectual property rights to the User Content they transmit to the Provider. By transmitting User Content, the User grants the Provider a non-exclusive, non-transferable license, limited to the duration of the contract, for the sole purposes of: (a) providing the subscribed Service, (b) training and customizing the Client's AI Brain, and (c) maintenance and technical support. This license does not grant the Provider any right to resell, publish, or transfer User Content to third parties.

8.3. AI-generated content

Content generated by the AI Brain on behalf of the Client is the property of the Client, subject to full payment for the services in accordance with the Terms of Sale. The Provider retains intellectual property over the underlying models, algorithms, system prompts, and technical architectures.

Article 9 — Personal data protection

Veya Studio processes its Users' personal data in strict compliance with Regulation (EU) 2016/679 (GDPR) and French Law No. 78-17 of January 6, 1978, as amended. Full processing details are set out in our Privacy Policy.

The User is informed that interactions with the AI Brain may involve the processing of personal data by sub-processors located outside the European Union. Such transfers are governed by appropriate safeguards (Standard Contractual Clauses of the European Commission and/or EU-US Data Privacy Framework). For more details, please consult the Privacy Policy.

Article 10 — Liability

10.1. Provider's liability

The Provider is bound by an obligation of means in the provision of the Service. It undertakes to implement the necessary diligence to ensure the quality and continuity of the Service, without being able to guarantee a specific result.

The Provider shall not be held liable for:

Indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of revenue, profits, data, clients, or opportunities, resulting from the use or inability to use the Service.
Interruptions, malfunctions, or unavailability of the Service resulting from force majeure, acts of third parties, or technical failures of telecommunications networks or sub-processor infrastructures.
Content generated by artificial intelligence and its use by the User or End Users.
Consequences of the User providing inaccurate or incomplete information.

10.2. Liability cap

In any event, the Provider's total contractual liability, from all causes combined, is expressly limited to the total amount actually paid by the Client to the Provider during the twelve (12) months preceding the event giving rise to liability.

10.3. User's liability

The User is solely responsible for their use of the Service, the content they transmit, and the decisions they make based on the generated results. The User undertakes to indemnify and hold the Provider harmless against any damage, loss, cost, or expense (including reasonable attorney's fees) resulting from any breach of these ToU or non-compliant use of the Service by the User.

Article 11 — Force majeure

Neither party shall be held liable for failure to perform its obligations if such failure results from a case of force majeure, including but not limited to natural disasters, pandemics, wars, acts of terrorism, riots, strikes, telecommunications network failures, cyberattacks, governmental or administrative decisions, and failures of essential sub-processor infrastructures (cloud services, artificial intelligence APIs).

The party affected by a case of force majeure shall inform the other party as soon as possible. If the force majeure event continues for more than sixty (60) consecutive days, either party may terminate the contract without compensation by written notice.

Article 12 — Hyperlinks

The Site may contain links to third-party websites. The Provider exercises no control over such websites and disclaims all responsibility for their content, availability, regulatory compliance, or data protection practices.

Article 13 — Severability

If any provision of these ToU is declared null or unenforceable by a competent court, such nullity shall not affect the validity of the remaining provisions, which shall remain in full force and effect. The provision declared null shall be replaced by a valid provision whose meaning and scope are as close as possible to the original provision.

Article 14 — Non-waiver

The Provider's failure to enforce any provision of these ToU at any given time shall not be construed as a waiver of the right to enforce such provision at a later date.

Article 15 — Entirety

These ToU, the Terms of Sale, the Privacy Policy, and, where applicable, any individual contract signed between the parties, constitute the entire agreement between the User and the Provider and supersede any prior agreement, oral or written, on the same subject.

Article 16 — Governing law and jurisdiction

These ToU are governed exclusively by French law, to the exclusion of any conflict of laws rules.

In the event of a dispute relating to the interpretation, validity, or performance of these ToU, the parties shall endeavor to resolve the dispute amicably within thirty (30) days of written notification of the dispute by one of the parties. Failing amicable resolution, the dispute shall be submitted to the exclusive jurisdiction of the courts of Paris.